Patients are increasingly using social media channels such as Twitter, Facebook, NHS Choices, Patient Opinion and Google+, to leave feedback about NHS services, engage directly with healthcare providers and interact with the NHS in real-time.
We wanted to build something that will help NHS professionals and the public make sense of all the different channels by putting everything in one place with one set of controls.
HealthBerry is a response to the Francis report and the government's commitment to make the NHS and social care accountable to service users.
Putting Patients First, the NHS England business plan for 2014-15, describes a new focus on gathering direct feedback from patients, their families and NHS staff. And Robert Francis QC stressed the need to put people at the centre of their care by making sure that patients' voices are heard and used to deliver better services.
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Originally published on the Guardian.
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